About Us
A Universal Proposition
As Universal works with high quality manufacturers and accredited suppliers, standards are not compromised. Comprehensive warranties, high stock levels of quality products and fast lead times ensure peace of mind for customers with each delivery.
Expert market knowledge and experience means Universal will find the right solution for any application and by listening to customer requirements and meeting them, effective results are guaranteed.
Universal's success is built on trust, communication, service and reliability and the company prides itself on delivering on its promise - on time and on budget.
Why Use Us?
Independent... by working with an established supply chain, we offer real contingency, competitive prices and a quick turn-around to our customers. Main partners include Gemalto for whom we are a specialist smart card distributor.
Convenience... as we keep high levels of stock for most smart card products, we can offer shorter lead times - 'next day' on stocked items.
Peace of mind... as an ISO 9001 accredited company all areas of our operation adhere to high quality standards. We only work with carefully selected suppliers that adhere to strict quality standards and provide comprehensive warranty.
Refreshing change... be prepared to be pleasantly surprised when we do what we say we will! Our aim is to provide the highest level of customer service.
After Sales Service
The phrase ‘customer service' is one of those key phrases that most companies use in their marketing literature, but is it really employed and given the priority it deserves - the priority YOU deserve? Do most companies employ what you would class as a high level of ‘customer service' and ‘after sales support?' If you have a bad experience and are treated poorly, would you buy from that company again? The answer is probably ‘no'.
What if there is a problem with an order, but you are kept up to speed, given regular progress reports, advised of all the actions that at are taking place so that you know everything is being done to minimise the inconvenience caused? What if people had specific roles to help minimise this happening in the first place?
After sales issues are very rare at USC because we operate in a very proactive way; we have staff dedicated to reducing, monitoring and communicating on such issues. In a recent ISO customer satisfaction survey undertaken by our clients 94% of responses said our service is either good or excellent.
We work very hard to look after our clients and encourage them to keep coming back. Being a relatively small company, every client is important to us and we are able to be flexible to solve problems and find the best solution for you, without having to jump through corporate hoops before we can make a decision or solve an issue. Once an order is taken, this is not the end of the service you receive, if anything, it's just the beginning. Rest assured as we are here to help every step of the way.
Our customers come back because our business is built around four key values employed strictly since our first day trading back in August 2001. Quality, Service, Value and Convenience. Try us out; I'm confident you'll be pleasantly surprised.
